Privacy Policy

GEMELLE FINE JEWELLERY PTE. LTD. (“GEMELLE”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.gemellefinejewellery.com or engage our services through our Consulting Division or E-Boutique Division.

We may collect the following categories of information:

• Personal Information: Name, contact details, email address, and billing information.
• Order & Delivery Details: Shipping address, order history, and payment confirmation. 
• Consultation Data: Gemstone requirements, design references, budgets, and related notes shared during consultations.
• Media & Design Files: Photographs, sketches, CAD renders, or videos of gemstones, jewellery designs, or client-submitted images for design reference.
• Website Usage Data: IP address, browser type, device information, and site analytics collected via cookies.
   

We use your information to:

1. Provide and fulfil your orders or consultations.
2. Communicate updates, delivery details, and relevant offers (only with your consent).
3. Improve our services, website, and user experience.
4. Maintain records for quality assurance and compliance with Singapore law.
    

Your information will never be sold or disclosed to unauthorised third parties.

• Any photos, sketches, or gemstone images shared with GEMELLE for advisory, design, or purchasing purposes are treated as confidential.
• These materials are used solely for the intended service or purchase process.
• We will not publish, reproduce, or distribute client-submitted photos or designs without written consent.
   

• GEMELLE creates all designs independently, drawing inspiration from general market trends and gemological principles.
• Any similarity between GEMELLE designs and existing works is purely coincidental.
• GEMELLE retains copyright and design ownership over all original sketches, CAD drawings, photographs, and finished products created by or for GEMELLE.
• Clients must not reproduce or resell GEMELLE designs without prior written permission.
   

Some product or gemstone images may be licensed from external suppliers or studios.
GEMELLE uses such materials with the required rights and does not claim ownership of third-party content.
If any image appears to infringe rights, please notify hello@gemellefinejewellery.com for prompt review and removal.

• All personal and design-related data are stored on secure servers with access limited to authorised personnel.
• GEMELLE employs encryption, password protection, and internal access controls to safeguard your information.
• We retain information only for as long as necessary to fulfil the purposes outlined above or as required by law.
   

We may share limited information with trusted partners or service providers (e.g., couriers, payment processors, gem labs) only to the extent required to deliver our services.
All third parties are bound by confidentiality agreements and PDPA-compliant standards.

Under Singapore’s Personal Data Protection Act (PDPA), you have the right to:

• Access and correct your personal data; 
• Withdraw consent for future communications; and
• Request deletion of your records, subject to legal retention requirements.
   

To exercise these rights, please email hello@gemellefinejewellery.com.

Our website may contain links to external sites. GEMELLE is not responsible for the privacy practices or content of such third-party websites. Cookies are used solely for essential site functionality and analytics.

GEMELLE may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated effective date.

For questions regarding this Privacy Policy or data protection, please contact:

GEMELLE FINE JEWELLERY PTE. LTD.
Email: hello@gemellefinejewellery.com
Registered Address: 60 Paya Lebar Road #06-28, Paya Lebar Square, Singapore 409051

GEMELLE is committed to integrity, artistry, and discretion — protecting every client’s privacy, images, and ideas as carefully as we protect the jewels themselves.